Google Customer Reviews is a free service that helps businesses collect and display customer feedback. The reviews can help shoppers make better buying decisions and are one way that a business can stand out from the crowd in search ads.
Google Customer Reviews can be displayed online or downloaded from the Google App. This will allow you to insert a customer review badge directly into your store. The badge will be displayed to let customers know your company's exceptional customer service.
It is easy to add the Google Customer Review badge to your website. To make it work, you'll need to install the Customer Review snippet code onto your store's transaction page. The snippet will take the customer to a Google customer review survey when he/she makes a purchase. The customer will be able to rate the experience and receive a thank-you message. Or, the badge may be displayed elsewhere on your site.
Unlike the Product Ratings, the Google Customer Review program is not tied to a specific product. It's however very similar to Google’s Seller ratings program. A large number of stars can boost your online visibility and make your products more accessible to the internet's most discerning customers.
Your decision on whether or not Google Customer Reviews will improve your sales is entirely up to the individual. Many sellers have noticed an increase in traffic as a result. Getting a positive rating from a customer also means that you are more likely to see repeat purchases. It's important to keep a close eye on the reviews you receive. You must respond promptly to all reviews.
Customers should leave positive reviews. However, you need to be careful how you handle negative reviews. If you aren't sure how to handle a customer complaint, you can look to your social media accounts and customer service channels. Google Support can also be useful. Including it in your email signature will help to spread the word about your business.
No matter the reason, it is important to be grateful for your customers' business. Although positive reviews are not as urgent as negative ones it is important to show appreciation for your customers' time. Even a small thank-you can go a long distance in turning prospects and customers into loyal ones.
However, it is important to be aware of all aspects of Google Customer Reviews. Certain policies can result in a badge retake or even the end of the program.
Clear strategy is key to using Google Customer Review. This will allow you to collect and display your own reviews. It will take several days for the Google Customer Reviews program to begin collecting data once you have set it up and activated the code. It can take between 60 and 90 days for this process to be completed by some merchants.