Podium is a customer relation management (CRM system) that is designed to help businesses get new customers as well as keep current ones. It can help improve communication and streamline processes. You can also track and manage leads. Apart from SMS and email communications, the company offers analytics and contact profiles.
Podium allows any business or agency to create customized messages that are tailored for each recipient. The service's inbox is a centralized communications hub that allows you to send and receive messages, reply to messages and manage your contacts. You can also set up a webchat widget and send automated messages.
Podium does offer a free starter program, although some may find the pricing a bit high. There's also a monthly subscription which allows you to purchase the number of subscribers that you need. You may not find the price too expensive if your business is smaller. Textedly is another similar service that you can choose from, and offers flexible monthly payments.
The Podium dashboard interface is clear and simple to use. You'll receive simple instructions when you log in for the first time. You will find a knowledge base at the top navigation bar. It is a permanent feature of this website. Here you can find tips to help your campaigns succeed.
Podium's review feature is one of its most striking features. Customers can instantly submit feedback. Customers can instantly submit feedback and choose which platform they want to post their opinions. The company claims that the web chat function generates two-thirds (or more) of all leads.
Podium sends customers review invitations via SMS to encourage them to leave reviews. Clicking the "Review Invitation" button will take you to a URL-shortened webpage. After the recipient clicks the URL they will be redirected to a page with a link to submit their review.
Podium provides templates and other tools for its users to help them create a successful review campaign. There are four types of templates. The template is created by entering the customer's name, phone number, and then it is sent to the recipient.
Podium can send reminders and emails to customers about appointments and other messages, which is different from other messaging systems. It also has a live chat function that can be accessed through the help centre.
It is also a great way to attract customers. It uses artificial intelligence to prioritize incoming messages based on a customer's history. The "Review Invitation" feature allows you to send a limited number automated review invitations via text. Depending upon your requirements, you have the option to choose from Google review or Facebook.
Podium is a great tool to build your online brand and interact with customers. Although the company has advanced features, such as an inbox tailored for customer engagement and a dashboard that allows for instant messaging, it might not be affordable for all businesses.