Podium is a privately owned technology company based out of Lehi, Utah. It provides cloud-based software for businesses. The software can be used for messaging, customer feedback, online reviews, and sales and payment processes. Continue reading to learn more about the company's products. Podium has the products and services you need to help you start or grow your business.
Text message marketing platform
Podium's text messaging platform is an easy and effective way for you to communicate effectively with your customers. The simple interface is complemented with advanced features that will allow you to get more out your messaging campaigns. You will receive a step-by-step guide when you sign up for the platform. This guide will provide information on how you can build an effective campaign.
Podium has a text messaging platform that allows you to market your business via SMS. Podium's integrated customer engagement management platform makes communication easy with customers, leads and colleagues. The platform allows you to collect consumer reviews and send out text messages asking for payments. This platform is especially useful for businesses with a limited staff who need to communicate with customers.
Payments feature
In just a few steps, the Payments feature of podium makes it easy for business owners to get payment. It is necessary to first link a bank account. You must enter the routing and account numbers. Once you have done this, click the new tab icon to open a new browser window. You can then choose the location where payments will be made. Once you select a location you will see a message asking you to pay. You can confirm your payment request, or change it for another location once the message appears.
Using the Payments feature on Podium is easy and free. This company is committed to helping small businesses, particularly local businesses, get paid quicker and more easily. Its website offers an easy-to use interface and simple instructions upon your first login. The platform offers tips and advice to help you make effective messages when creating campaigns. You're also encouraged to leave feedback after a successful campaign.
Customer feedback feature
Podium's Customer feedback function allows you schedule and send automated replies based on customer feedback. This feature allows for you to keep track of customer interactions. It can also help identify weak points in your processes. You can even create custom messages and templates to collect customer feedback. The feedback feature provides NPS scores and analytics.
Customers' feedback is a valuable tool for improving your business. You can learn what is working and what doesn't by getting a quick response from your customers. Using Podium makes this process quick and easy. This app uses SMS messaging to collect feedback from customers. You will receive a reply within minutes.
Integrations with review sites
Podium is a text marketing tool for established companies that combines online review management with text message marketing. Businesses can capture customer reviews and encourage customers leave positive reviews. It's ideal for businesses that have a strong reputation but struggle to gain online visibility. It integrates well with review sites and offers a variety of features.
Podium is compatible with most ERP, CRM, POS, or CRM systems. It can also send customers review invitations by using an easy method. Customers can instantly reply to invitations once they have been sent. With just a few clicks, customers can leave reviews on the next most popular review site.
Cost
A podium could be an ideal tool to enhance your business operations. By providing a better customer experience, a podium can increase website traffic and conversions. It can also help your team collaborate and get more done. A mid-level package can be as low as $6,000 annually
While Podium is simple to use, it also offers many advanced features. After you log into the service for the first time, a guide is displayed with easy-to follow instructions. It offers tips on how to write effective messages and asks for feedback after you have completed your first campaign.