Podium is a customer relations management (CRM), system that helps businesses acquire new customers and retain existing customers. It can help improve communication and streamline processes. You can also track and manage leads. Apart from SMS and email communications, the company offers analytics and contact profiles.
Podium allows anyone to create a customized message, no matter if they are an agency or a business owner. The service's inbox is a centralized communications hub that allows you to send and receive messages, reply to messages and manage your contacts. You can also create a web chat widget, send automated messages and respond to requests.
While some may find the prices on Podium a bit on the high side, the company does offer a free starter plan. The monthly subscription lets you purchase as many subscribers as you want. If you are a small business, the cost may be too high. Textedly offers similar services and a flexible monthly billing schedule.
The Podium dashboard is simple and clean. When you first log in, you'll be given simple instructions to help you get started. You will find a knowledge base at the top navigation bar. It is a permanent feature of this website. Here are some tips and tricks for making your campaigns successful.
Podium's unique review feature is undoubtedly one of its best features. Customers can submit feedback instantly. After they submit their comments, they can select which platform they want to leave their opinion on. The company claims that web chat is responsible for two-thirdss of the leads it generates.
Podium offers review invitations that can be sent via text in order to encourage customers leave reviews. Once you click the "Review Invitation", you'll be taken to a webpage that has a short URL. After the recipient clicks the URL they will be redirected to a page with a link to submit their review.
Podium offers templates and other tools that can be used to assist users in implementing a successful review campaign. These templates are divided into four categories. The template is created by entering the customer's name, phone number, and then it is sent to the recipient.
Unlike other messaging systems, Podium can automatically generate and send out email and SMS reminders to customers about appointments. Its live chat function is also accessible through the help center.
Review features are great for increasing customer acquisition. It uses artificial intelligence to prioritize messages that come in based on customer history. The "Review Invitation" is another cool feature that allows you to send limited automated review invites through text. Depending upon your requirements, you have the option to choose from Google review or Facebook.
Podium is an excellent way to increase your online reputation and connect with customers. Some businesses may find the price too steep for the advanced features offered by Podium, such as an email inbox specifically designed for customer engagement.