For consumers looking to hire a legal firm, online reviews are a great tool. Several studies show that people trust online reviews more than personal recommendations from friends or family members.
A positive review of your law office can increase your client base and build your reputation. Your firm can be ranked high in search results for potential clients looking for a lawyer near you.
Lawyers should encourage their clients leave positive reviews at attorney review sites. These sites can also be found on Google and other major search engines.
You can improve your ranking on these sites by asking satisfied clients to leave reviews. This will give you an edge over other attorneys and give them a reason to choose to work with you. Some lawyers also offer discounts or other incentives for clients who leave a review.
Asking for reviews after a case has been closed is the best time. Most clients will happily comply. It's a good idea, too, to keep checking online lawyer directories and review websites for negative reviews. This will allow you to respond quickly and politely.
Yelp and Google Reviews are some of the most used websites for attorney reviews. These websites list your business information to make it easy for clients to find you and leave reviews.
You can also request reviews from your local bar association or courthouse. You might have received a complaint by someone else who was in similar circumstances. They can offer advice about what to do next.
A good law office will always respond to any review that they receive, regardless of how negative. No matter the review's positive or negative, it is important that you thank clients for their comments. It is also important to follow up on any issues.
A response template can be used to guide the review process. You can also train your staff to use it. This will ensure that you have a consistent conversation and can address any issues.
Another way to improve your review process is to make it easy for clients to leave a review on your website or through an email. This is particularly helpful if you have many satisfied clients. You can then concentrate your efforts on those who leave positive reviews.
Negative comments can be difficult to address. It is tempting to ignore the negative reviews. However, responding promptly and courteously will help you build trust with your clients in the future.
If there are negative reviews of your website, you should contact them and ask for them to take them down. Then, you can make any necessary adjustments to fix the problem. If the problem is not resolved with one person, send a written reply to the reviewer explaining the situation and offering alternative solutions.