United Airlines is an airline that offers service to hundreds domestic and international destinations. Their flights are convenient and comfortable, but many passengers have had problems with the company. Fortunately, there are ways you can resolve any problems quickly and efficiently.
Problems with United Airlines
United's customer service is often criticized for being difficult to work with. Whether the issue is a flight delay, lost baggage or something else, many people have complained of how they were treated over the phone and on-line. There is a website as well as an app that can be used to contact the company, but most complaints come through the phone.
Many customers complain that they are confused about the amount of space available in Economy class on long flights. Most Economy seats offer 17 inches and a pitch of 31 inches, which is often too little for most travelers.
Seat width and pitch may vary from one flight to another, so you should check before booking. Make sure that your chosen seats are comfortable for you, especially if there will be children traveling.
United's flight entertainment system is great, but you must own your own tablet or smartphone to use it. The movies and television shows change monthly, but you will find enough to keep yourself entertained.
Some international flights, depending on the aircraft type, also offer seat-back systems similar to those in First Class. This feature can come in handy, particularly if you are traveling with young kids or elderly passengers.
Cons include that Economy class does not allow checked bags and that the maximum weight for each bag is just 50 pounds. This can cause problems if you need to transport heavy items, such as medication or clothing.
The food and beverages at United have also been criticized by reviewers. While they do have a wide variety of menu options, some aren't always up to par. Also, the company charges a premium on in-flight liquor which can be costly.
MileagePlus, a loyalty program for frequent flyers, allows you to earn miles when you travel. These miles can be redeemed for things like a checked luggage or a first or business-class upgrade.
United Club lounges are available in many airports to those who have earned a lot. The United Club lounge is a good place to relax prior to your flight.
United also offers a Live Chat option, where you can chat with a representative live about any issues or questions you might have. This is useful for those who don't want to talk on the phone, or who don't speak English well. Alternatively, you can send them an email and they'll answer your question or give you some help.